QUALITY MANAGEMENT SYSTEM

ISO 9001:2015 Quality Management System (QMS) is internationally recognised as the world’s leading quality management standard and has been implemented by over one million organisations in over 170 countries globally. ISO 9001 implemented, to its full potential, becomes an invaluable asset to UoWM. The purpose of the standard is to assist companies in meeting statutory and regulatory requirements relating to their product while achieving excellence in their customer service and delivery. The standard can be used throughout an organisation to improve the performance or within a particular site, plant, or department. Key principles of quality management: ISO 9001 contains eight key principles of quality management which is not auditable but do form the fundamental characteristics of quality management:

• Customer focus and customer satisfaction
• Leadership
• Involvement of people
• Process approach
• A systematic approach to management
• Continual improvement
• Factual approach to decision making
• Mutually beneficial supplier relationship

Benefits of ISO 9001:2015:

• Become more cost-efficient
• Increased credibility and competitiveness
• Lower costs and shorter cycle times through effective use of resources
• Enhanced customer satisfaction and improved customer loyalty leading to repeat business
• Increased revenue and market share obtained through flexible and fast responses to market opportunities
• Integration and alignment of internal processes which will lead to increased productivity and results
• Consistency in the delivery of products or services
• Improved communication, planning, and administration processes